客户资源

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谁是客户?

As a condo owner or tenant, you are a Soniat物业 Customer. Below you will find details about features such as 客户Web访问(CWA), 选择支付租金或共管公寓会费, 和更多的.

客户Web访问(CWA)

华体会体育全站 is pleased to offer a way for you to access your account information and make payments online with 客户Web访问(CWA)!

客户Web访问(CWA)允许您:

  • 查看您的未结算费用和交易历史
  • Make a secure one-time payment with a credit card or pay directly from your bank account. 你甚至可以设置自动每月付款!
  • Obtain your Property Manager’s contact information. You can even send him/her an email directly from your CWA account
  • Change your password and Update your personal information

要创建一个CWA帐户:
1. Click the LOGIN button at the top right of this screen and choose “客户”
2. 在CWA登录界面,点击“注册”.
3. Enter your account number and the email address we have on file for you.
4. 创建一个密码并单击continue.

** You must have a valid email address to create an account. 

华体会体育全站. also provides a free service to help tenants build their credit score:

  • 点击这里 了解更多关于它如何工作的信息
  • 点击这里 for instructions on how to opt-in to credit reporting after you create your CWA account

For assistance or questions, call Andre Ransom at (504)274-2812 or 点击这里 给她发电子邮件.

维护

DIY维修 & 维修
We’ve included some videos with instructions on how to solve simple problems in your home. 点击此处观看视频 与DIY维修 & 维修技巧. 这些 videos will show you how to perform various household repairs including unclogging a drain or toilet, 更换交流滤波器, 重新设置你的断路器, 和更多的.

维护请求
We understand that maintenance issues can arise at any time.  For 维护 and service requests:  Non-emergencies:  Log into your Customer Portal and report the service request.

Emergencies:  Call your property manager or our 维护 Department at (504) 274-2825.  如果您不确定您的物业经理是谁, you may call our main office number at (504)488-8988.

应急准备

The key to safely and properly handling any emergency/disaster is pre-planning and staying calm during and after the event. Being prepared is every individual’s responsibility. 不要只依赖当局. Advanced planning allows for fewer mistakes and greater safety for you, your family, and your home.


暴风雨、龙卷风 & 相关的危险
preparedness guide from the National Weather Service (NWS) explains thunderstorms and related hazards and suggests life-saving actions you can take.

飓风和洪水
Severe weather and flash floods can occur any time here in New Orleans. 这就是我们编译这些的原因 飓风及洪水程序 to help you and your family to be ready if a storm hits.

冻结
尽管我们住在新奥尔良, freezing temperatures can still have a huge impact during the short winter months. 这些 冻结的预防措施 are sure to keep you and your family warm this winter.

 

打算搬?

If you decide that it is time for you to move, please 点击这里 to submit your Notice to Vacate form, and find out how to receive a full security deposit refund. Be sure to return the keys to our office and provide your forwarding address as soon as possible. You may incur additional charges for not returning the keys on or before your expected move-out date. Additionally you will need to provide a forwarding address in order to receive any security deposit refund. Contact us if you have questions about our move out procedure.

方式支付

As part of our ongoing efforts to make paying rent or condo dues more convenient for you, 下面是一个完整的付款选项列表.

1. 将您的付款邮寄到我们的邮政信箱
Please be sure to include your name and address with your payment, 这样我们才能正确的支付你的费用. When filling out your check or money order for RENT PAYMENTS, 请将支票抬头改为:华体会体育全站.” When filling out your check or money order for CONDO DUES, please make it payable to your Condominium Association and mail to:
华体会体育全站.
邮政信箱19923
新奥尔良,洛杉矶70179

2. 直接从您的支票或储蓄帐户支付
Eliminate late fees with automatic monthly withdrawals from your bank account.
** 2017年1月1日生效,将有1美元.00 convenience fee per transaction for this service.
If you are interested in taking advantage of this feature, login to your 客户Web访问(CWA) account and clicking “Make a Payment” at the top of the screen. You will have the option to make a one-time payment or set up recurring payments.

If you prefer that we set up the recurring payments for you, simply print and complete an Rent-Electronic撤军形式 or Condo-Electronic撤军形式 然后连同一张作废的支票寄回我们办公室.

3. 新! 现金支付
We have partnered with CheckFreePay as part of our ongoing efforts to make paying rent convenient for you. The 现金支付 service allows you to pay your rent in CASH at one of many local businesses. To find a CheckFreePay location near you, please visit www.paylease.com/cashpay/locations.
如果您想注册现金支付, visit or call our office and we will provide you with a CheckFreePay card. 一旦你注册了, just take your CheckFreePay card to any participating CheckFreePay location, 出示信用卡付款. 就是这么简单!
**不接受部分或预付款.
** The 现金支付 location will NOT have access to your balance or account information.
**有4美元.此选项的便利费为00.

4. 把它带到我们办公室来
You can put your rent payment directly in someone’s hand by dropping it off at our office during business hours, or take advantage of our secure after-hours mail slot. Please be sure to include your name and address with your payment, 这样我们才能正确的支付你的费用. When filling out your check or money order for RENT PAYMENTS, 请将支票抬头改为:华体会体育全站.” When filling out your check or money order for CONDO DUES, please make it payable to your Condominium Association.
** A $5.可能会收取便利费.

5. 寄回本署:
Please be sure to include your name and address with your payment, 这样我们才能正确的支付你的费用. When filling out your check or money order for RENT PAYMENTS, 请将支票抬头改为:华体会体育全站.” When filling out your check or money order for CONDO DUES, please make it payable to your Condominium Association and mail to:
华体会体育全站.
运河街3940号
新奥尔良,LA 70119
** A $5.可能会收取便利费.

6. 新! 信用卡
If you wish to make your rent payment using a credit card, simply log on to your 客户Web访问(CWA) account and click “Make a Payment” at the top of the screen. Follow the prompts and, with just a few clicks, your rent is paid!
**不接受部分或预付款.
**这个选项需要支付便利费. The amount of this fee varies but is usually less than a late fee.


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有用的链接

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